Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
5 Ways to Tell if an Egg is Fresh or Rotten
When using eggs in recipes, have you ever felt dubious about their freshness? Because the white and yolk conditions of eggs are hidden by their shells, judging them can be challenging. Don’t worry, though; we’ll also provide some tips on how to cut down on egg-related food waste and provide you with some simple ways to tell if an egg is fresh.
The package of eggs you purchase from the grocery always includes a suggested use-by date. It may surprise you to learn that eggs cannot be sold in France seven days before to the minimum durability date specified on the packaging. When purchasing eggs straight from a henhouse, you should be aware that the use-by date is only a maximum of 28 days following the day of laying.
You can store eggs in the refrigerator for up to one month after the recommended use-by date, which is 58 days after they were laid, so don’t worry if the shells are not cracked or broken. Sufficient storage practices aid in preserving freshness, averting mold growth, and combating food waste. Do not forget to refrigerate your eggs to prevent any health hazards.
Eggs that have gone bad can smell weird, just like any other fresh product. Give an egg a whiff first if you wish to save it for later use and you see that its expiration date has passed. Eggs that have gone bad frequently smell bad and shouldn’t be consumed because they can have lost their vitamins and tasted different. Go ahead and promptly consume the egg by preparing an omelette, for example, if the fragrance seems natural to you.
You may also tell if an egg is still edible or has expired by using your eyes. Examine the shell thoroughly to minimize dangers. Mold may be present in the shell if it looks powdered, sticky, broken, or in any other dubious condition. Furthermore, in the event that the egg white or yolk exhibits any peculiar discoloration, such as blue, pink, black, or green, after being cracked into a bowl.
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