Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Angelina Jolie Stuns Alongside Her Daughter on the Red Carpet, and People Are All Noticing the Same Thing
Angelina Jolie looked flawless as she attended the Broadway opening night of her musical, The Outsiders. The 48-year-old actress was all smiles as she posed with her 15-year-old daughter, Vivienne, who had worked with her on the project.
Jolie looked stunning in a shiny gold dress paired with a rusty-colored cape while her teenage daughter rocked a cool blue jumpsuit.
The Oscar-winning actress who worked as executive producer on the project had once revealed that Vivienne had a passion for theatre, saying, ’’She’s very thoughtful and serious about theatre and working hard to best understand how to contribute.’’
The mother-daughter pair radiated joy as they attended the event with all eyes naturally drawn to Jolie, who looked absolutely stunning with her vibrant red lipstick and slightly lighter blonde hair than her usual style.
Online, fans showered the star with compliments, saying that her beauty makes her «stand out from the crowd» and naming her «one of the world’s hottest women.» One person even noted, ’’She does look gorgeous here, even better than years ago.’’
While almost everyone would agree that the Maleficent actress looks incredible, many people noticed that there was something different about her, leaving some questioning whether her ever-growing glow was due to recent beauty procedures.
One person stated, «Angelina looks different. Or am I crazy?» While another wrote, «Looks like Angie had a little facelift or some kind of plastic surgery.» A third person added, ’’Angelina looks strange.”
Another actress who has recently caught everyone’s attention on the red carpet is Dakota Johnson. Check out her fabulous daring look here, which certainly didn’t leave anyone indifferent.
Preview photo credit MM/ABACA/Abaca/East News, MM/ABACA/Abaca/East News
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