Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Never-before-seen pictures of Princess Diana
People all across the world fell in love with Princess Diana, the adored woman of her era.
We invite you to take a look down memory lane as we examine some uncommon and intriguing images that provide a deeper look into her remarkable life.
These are the kinds of moments that will make you smile and feel good.
Diana is pictured here on a skiing trip to Austria with her kids, Harry and William. This photograph was shot shortly after Harry turned nine years old. He’s adorable, and the whole family is stunning!
Diana and her children visited Necker Island in the British Virgin Islands in 1990, together with her sister’s children. The island was owned by Richard Branson of Virgin.
Diana knows how to have a good time. Look at this lovely photo of her and Harry visiting the amusement park Thorpe Park in 1992.
Diana was dubbed “The People’s Princess” by many. She was involved in numerous humanitarian endeavors, offering a good example of how a kind and loving person should act.
Princess Diana is shown here visiting an Orthopedic workshop in Luanda, Angola, and sitting with land mine victims.
We could go on and on about Diana’s wonderful photographs. This one was taken in 1971, while she was on vacation in Itchenor, West Sussex.
Meanwhile, this one was taken outside Diana’s flat in Coleherne Court, London, before to her engagement to Charles.
Harry is pictured here sticking out his tongue to the crowd gathering around Buckingham Palace. Diana seemed to be taken aback.
Barbour is still a popular royal apparel brand, although Princess Diana may have worn it best.
Diana adored Barbour, and her journey to the Outer Hebrides in Scotland in 985 was the ideal occasion to wear her Barbour-style waxed cotton jacket.
Jayne Fincher, a royal photographer who captured some of Princess Diana’s most memorable images, trailed the royal couple everywhere they went. She’d rented a jet to travel to the Outer Hebrides, where Charles and Diana were on official business.
“When I caught up,” says Fincher, “Charles said, ‘Where have you been?’”
The Outer Hebrides are subject to extremes of wind and rain, which Princess Diana experienced during her visit there in 1985.But she looks great in the images from the trip, and photographer Jayne noticed something after going over the negatives.
“You don’t see Diana dressed like that very often. She looked so happy. It was pouring rain, but her makeup was perfect and un-smudged. I looked a mess, as usual,” she said.
The photo below was taken during Diana’s last summer alive. She is seen with her boyfriend Dodi Al Fayed on a boat in St. Tropez, France, jumping into the water.
Diana will be remembered as a truly great and loving human being.
Please share this post with your friends and family on Facebook to commemorate her!
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