Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
“How is This Possible?” Controversial Couple’s Pregnancy News Sparks Disbelief
Cheryl McGregor, a 63-year-old grandmother, and her 26-year-old husband Quran McCain are thrilled to announce they are expecting their first child together. The couple, who have amassed a massive social media following, shared the exciting news with their fans in a recent video.
After facing several hurdles, the Georgia-based couple revealed that their surrogate is now pregnant. “It’s finally happening, we’re starting our family,” McGregor shared in the video, her excitement palpable.
The couple explained that despite McGregor being able to provide a viable egg, they opted for a unique path to parenthood. Their surrogate became pregnant using McCain’s sperm, and the couple plans to adopt the child from the biological mother upon its birth. “We’re very excited about it,” McGregor said, adding, “We can’t wait!”
This new addition will make McGregor a mother of eight – she already has seven children in their 30s and 40s, as well as 17 grandchildren. However, the road to this latest family expansion has not been without its challenges.
Last year, the couple’s initial surrogacy attempt was fraught with heartache after the surrogate allegedly breached their contract by having unprotected sex with her partner while the egg was being fertilised. “It just feels like we’re always getting screwed over,” McCain said at the time.
Reflecting on their journey, McCain noted, “At the moment it does feel like people are reaching out to us for the wrong reasons. We’re completely broke. We don’t get paid for our content. And then the surrogate goes and bleeds us dry.” He shared how they had supported their first surrogate financially, only to have the process fall through.
In spite of their trials, the couple’s relationship has remained strong since they reconnected in 2012. McCain first met McGregor while working in a fast food restaurant managed by her son Chris. Romantic feelings blossomed years later after McCain comforted McGregor when she faced negative comments on a TikTok video.
As news broke about Cheryl McGregor and Quran McCain’s surrogacy journey, social media users expressed a mix of surprise, curiosity, and well-wishes:
- “How is this possible?” questioned one user, echoing the confusion of many about the unconventional pregnancy announcement.
- “Congrats, but how?” another comment read, highlighting the curiosity surrounding the 63-year-old grandmother’s path to parenthood with her 26-year-old husband.
- One follower admitted their shock, sharing, “My jaw dropped….”
- Another fan asked what was on everyone’s minds: “IS THIS REAL?!”
The pair began posting videos together, documenting their relationship milestones — including McCain’s romantic proposal at an Olive Garden restaurant in July 2021. Now, their latest chapter will see them become parents together for the first time.
As the dust settles on this controversial couple’s surprising pregnancy announcement, we’re reminded that love knows no boundaries. Stay tuned for our upcoming feature on 16 famous couples who proved that age is just a number when it comes to matters of the heart.
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