Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Terrified dog set to be put down: Just watch the incredible reaction when she realizes she’s saved
The sad truth is that dogs who are underweight or emaciated often wind up in animal shelters. It pains me to see creatures endure suffering until they are almost unrecognizable.
Despite being mistreated, some animals still have affection and trust for people, while others shrink in fear when they see a rescuer. It is not worthwhile to periodically reflect on what the latter have experienced.
It seems inconceivable to me that I could ever wish to cause harm to an animal. Furthermore, I find it inconceivable that anyone could derive any sort of pleasure from doing this.
That being said, I think dogs have a sixth sense that lets them tell the difference between good and terrible people.
Individuals who care with animals understand the significance of giving a neglected animal the chance to make contact. While playing and petting a dog to reassure it that you are not a threat is natural, it’s not always the greatest idea to do so.
Some folks just find it incomprehensible that a dog that has experienced cruelty might be surprised by a stranger.
Edie, the mixed-breed abandoned dog, would be euthanized in a few hours. She was terrified of people, and it had been a very long time since anyone had showed her any concern. Her fur was disheveled and she appeared to be severely malnourished.
You had to be an actual animal lover to give Edie another chance.
Watching the initial part of the video is difficult. Edie doesn’t know what to do because she is so afraid. She shakes her whole body and lets out a bark because she thinks this man is a threat.
But in the end, the man in the video is able to seize Edie and stop her from running away. He can now be near her.
The creation of a trust agreement proceeds swiftly after that. Edie begins to see that his intentions are not malicious; rather, they are to assist her. She virtually shows the moment she realizes she won’t be put down any longer.
Watch Edie’s reaction in the video below as she learns she’s been saved:
Let us take this opportunity to express our gratitude to those who dedicate their lives to meeting the needs of animals.
Without all of you, the world would be a much worse place for our defenseless four-legged pals.Tell others about this movie so that more people can see Edie’s incredible transformation.
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