Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
A Bride Won’t Change Wedding Time for Sister’s Nap Schedule and Stands Firm
When two individuals maintain their limits, conflict may arise. In today’s tale, a woman defied her obstinate sister by refusing to back down. She had a valid cause, too: she was getting married.
The pair decided to get married in the autumn.
My fiancé and I will wed in October of this year. We are ecstatic about our January engagement. We are only inviting close family and friends to the intimate wedding.
My sister Lisa is the source of the issue. Lisa and her spouse are parents to a 2-year-old kid. I can’t put all the reasons why I don’t have a really loving connection with Lisa into this post.
The wedding invites were sent out last month. We asked our guests to please attend at the site by 1:00 p.m. as our wedding ceremony is scheduled to begin at 1:30 p.m. Since the event will be held near our hometown, Lisa and most of the other guests will be able to easily get there.
Lisa informed me that her 2-year-old’s nap schedule meant the timing “wouldn’t work.” She explained that he naps at twelve and that she is not pressuring him to stay awake so she can prepare him for the occasion, otherwise he will be a nightmare. Despite the fact that I am childless, I felt this was an absurd excuse.
Lisa told me she couldn’t get a babysitter because all of her trusted people would be attending the wedding when I asked. She claimed she wouldn’t be able to make the wedding, so I proposed that they at least go to the reception.
She informed me that if the time isn’t changed, she won’t be at the wedding. I informed her that was not possible. Lisa declared she wouldn’t be going then. This pained me a great deal. I immediately ended the conversation with an excuse because I wasn’t sure how to respond at the time.
Lisa asked me what I thought of her suggestion a few days later. I reminded her that we are unable to alter the time. She said she hopes I’m glad they’re not coming and that everyone will wonder why she’s not there, and that it’s all because I can’t bring my nephew. The world doesn’t revolve around her and her son, I informed her angrily. She blocked me after calling me a bridezilla.
I simply don’t think I’m at fault, despite my mother’s persistent demands that I make apologies with Lisa.
Leave a Reply