Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
“Swollen and With deep Wrinkles”: What The First Beauty of Hollywood Looks Like Now!
One of Hollywood’s most coveted beauties in the past was the star of the movies “Dynasty” and “Melrose Place.”
Perfect facial traits that made Heather Locklear instantly recognized, vibrant, and even special. The attractive woman had a large following, and she was unable to avoid the admirers who clamoured for her autograph.
Such popularity turned the head of the luxurious blonde. Along with star disease, gaps in work began. Producers stopped offering roles to Locklear, and after that the actress was practically left without work.
Such a sharp drop from popularity to obscurity hit Heather hard, she began to abuse alcohol and illegal substances. The actress could appear on the street with an unwashed and disheveled head.
Locklear’s problems were instantly reflected in her appearance. The face of the once beautiful woman swelled up, deep wrinkles appeared, and the contour swam.
Now the star of the series is 61 years old. For the past few years, Heather has been trying to take care of herself, but dangerous hobbies have not been able to pass without a trace. The appearance of the actress has changed beyond recognition. But still, the refusal of alcohol and illegal substances helped Locklear at least return to work, even in second-rate low-budget series.
So the star of “Dynasty” was photographed while going to the store. The Hollywood star wore a black cap, T-shirt and elongated tight shorts. Locklear’s figure has changed a lot, but for her age she looks pretty good.
The actress did not forget about makeup either, shading her eyes with a black kayal. But this makeup turned out to be so unsuccessful that it emphasized all the swelling and wrinkles under Heather’s eyes.
Fans seeing this photo were shocked and could not believe their eyes!
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