Reba McEntire knows what it’s like to go through tough times. In 1991, something really sad happened to her. While she was performing at a big event in San Diego, a plane crash happened after the show. Her tour manager and seven band members, who were like family to her, died in the crash.
The crash happened on March 16, 1991, right after Reba and her band gave an amazing performance.
After the show, some of the band members were supposed to fly to Fort Wayne, Indiana, for the next concert. Reba, her husband Narvel Blackstock, and her stylist Sandi Spika stayed in San Diego for the night. They didn’t get on the plane that crashed.
In 2012, Reba McEntire talked about what happened in a sad interview with Oprah Winfrey. The second plane that took off safely reached its destination.
But sadly, the first plane crashed only ten miles away from the airport. This crash changed the lives of the people left behind forever.
Reba told Oprah that the first plane crashed into a boulder on the edge of Otay Mountain, and everyone on board died. When they heard the news, Reba’s husband Narvel talked to their pilot.
Narvel came back to the hotel room late at night, around two or three in the morning, where Reba was waiting. The tragedy made the atmosphere heavy. Narvel told Reba that one of the planes crashed.
Reba asked about their friends, hoping they were okay. But Narvel’s answer made her lose hope. He said, “I don’t think so,” which made them both feel unsure.
Reba and Narvel wanted to know all the details about what happened to their loved ones. Reba’s voice shook with real sadness as she talked about how Narvel looked for answers on the phone. She said, “It’s been 20 years, but the sadness never really goes away.” Reba remembered how Narvel paced around, feeling really sad.
Reba found comfort in her close friends, like Vince Gill and Dolly Parton. After the tragedy, they offered to help finish the tour, but Reba said no.
Instead, she focused on healing herself. She poured her heart into her next album, “For My Broken Heart.” It was a way to remember her lost friends and show her love for them.
The album did really well. It debuted at No. 1 on the Billboard Top Country Albums chart and sold four million copies.
Every year, Reba McEntire remembers the people who died in a sad incident. She uses social media to keep their memory alive. In 2014, she made a special post on Instagram to remember the anniversary of the crash.
Then, in 2016, on the 25th anniversary of the tragedy, Reba went to San Diego, a place that was important to her because of what happened. She shared this important journey on social media with her fans, so they could see how she was doing.
Reba wrote a heartfelt message herself. She said, “Today is the 25th anniversary of the plane crash. I went back to San Diego in November and took a helicopter to the crash site. I felt like the people who died knew how much we miss them. I send my condolences and prayers to all the families and friends affected by this tragedy.”
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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